Helpdesk Engineer

Job Type
2,200 JPY per hour
Japanese Level
Intermediate (JLPT Level 3)
English Level
Fluent (TOEIC 990)
Start Date


This is a wonderful opportunity to work with one of the world's largest insurance firm. They are looking for one (1) talented IT Service Delivery Engineer to work on ongoing projects. IT Service Delivery Engineer is required to manage service level agreements by ensuring that all services are delivered according to contractual commitments.

If you have the skills and experience required, you are encouraged to apply for this career opportunity.

‐ You are willing to take on the responsibility for managing service level agreements by ensuring that all services are delivered according to contractual commitments.
‐ You enjoy working closely with customers and know how to manage customer relationships to achieve the best results.
‐ Planning and organizing are two of your strong characteristics and you are able to see the bigger picture.
‐ You will be expected to communicate on daily basis with various customers (by e-mail and phone, ITIL Tools) and resolve support and change requirement issues starting from problem assessment and gathering details, reproducing the problem, resolving the problem (on database level, server settings, network & firewall resolving bugs in the code), designing a solution, and forwarding the bug resolving/new solution to development team after which follow-up is needed: wait for the solution, test it and deliver it to customer by arranging deployment on customer servers/environment.

【Working Hours】
9:30 - 17:45(Mon - Fri)

Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【Services / Benefits】
Social insurance, Transportation Fee, Skillhouse Benefit

Required Skills

‐ Possession of a Degree in Information Technology, Business or related field is preferred, or years of equivalent experience.
‐ Two to Five years of experience in the IT industry with thorough knowledge of programming concepts, design, procedures and practices; proficient in all stages of the software product life cycle.
‐ Experience in contract development and negotiation.
‐ Experience working on a variety of projects and technology areas.
‐ Excellent (advanced) knowledge and working experience, with OS (Windows OS, Linux OS), Active Directory, Database, (Oracle, MS SQL), VMWare (VM Kernel), MS Exchange, IBM Lotus Notes, WebSphere
‐ Excellent knowledge (and experience) of programming languages, enough to follow code execution, detect code errors, debug, and make minor fixes. Script (VB, PowerShell, Bash, Perl, etc.), Middleware (WebSphere, Apache, Tomcat, JAVA, etc.)
‐ Troubleshooting skills (patience and determination to find and solve problems)
‐ Independent and self-motivated and very thorough worker
‐ Good analytical skills

Preferred Skills

‐ Leadership – Service delivery managers have strong leadership skills in order to motivate and lead their team effectively and to ensure that junior employees have the knowledge they need to do their jobs well
‐ Communication Skills – Service delivery managers possess strong interpersonal skills, which enables them to communicate with their team, give clear instructions, and provide great customer service
‐ Computer Skills – The administrative side of this role requires good computer skills to analyze data and create reports
‐ Teamwork – Service delivery managers need to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be of assistance or offer guidance to other members of staff
‐ Detail-Oriented – This position requires analytical skills and the ability to interpret information from numerous sources to prepare and present reports. For this aspect of the role, being detail-oriented and able to find focused solutions to business problems is useful.