Desktop Support Engineer

Job Type
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date




‐ 社内ユーザーのサービスリクエスト、インシデントおよび問題管理の対応
‐ デスクトップ、ラップトップ、モバイルデバイス、プリンタなどの保守
‐ ハードウェアとソフトウェアの購入、サービス、サポートに関するベンダー管理

As a Desktop Support Engineer, you will be joining a Global Team located across regions and time zones. Reporting into the Desktop Support Lead for Japan, you will be capable of working independently and alongside other Desktop Service Engineers supporting users with their desktop IT needs. Your role will involve being the point of reference for various IT queries, relating to personal computers and business systems. Also, you will be working closely with other technology teams responsible for Enterprise Systems and Infrastructure at the company.

‐ Handling service requests, incident and problem management for internal users
‐ Maintaining user facing infrastructure of desktops, laptops, mobile device and printers
‐ Managing supplier relationships for hardware and software purchasing, services and support

【会社概要 | Company Details】

Our client is the world's leading digital sports media company, headquartered in London. The company maximizes the use of media, contents and infrastructure and develop optimal business on a global scale for each region. The live streaming service launched in 2016 has expanded its service as well as its awareness.

【就業時間 | Working Hours】
10:00 - 19:00(Mon - Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee

Required Skills

‐ 優れたカスタマーケアスキル
‐ サービスデスク環境での経験
‐ Windows PCエンジニアリングの経験
‐ 基本的なネットワーク経験(TCP IP / DNS / DHCP)
‐ ハードウェアベンダーとの取引経験
‐ コミュニケーションスキル

‐ Excellent customer care
‐ Experience working in a Service Desk environment
‐ Windows PC engineering experience
‐ Basic networking experience (TCP IP/DNS/DHCP)
‐ Experience dealing with hardware suppliers
‐ Communication (to various levels)

Preferred Skills

‐ macOSの経験
‐ ナレッジマネジメント及び/又はプロセスマネジメントの経験
‐ ServiceNowの経験
‐ Microsoft Office 365の使用経験
‐ LinuxシェルとLAMPスタックの経験

‐ Experience with macOS
‐ Experience in Knowledge Management and/or Process Management
‐ Experience with ServiceNow
‐ Experience with Microsoft Office 365
‐ Basic experience with Linux shell and LAMP stack