IT Support Engineer (Internal SE)

Job Type
5,000,000 JPY - 6,000,000 JPY per year
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date


Global communication provider is looking for IT Support Engineer (Internal SE). The successful candidate will report to Manager, IT Support.

‐ Assist in providing computer/network support relating to software and hardware problems reported by users.
‐ Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN)
‐ Installs, configures and maintains personal computers, Windows networks, Apple workstations, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
‐ Loads appropriate software packages and upgrades such as operating systems, networking components and office applications.
‐ Identifies and procures the hardware and software needed to satisfy user requirements.
‐ Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
‐ Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards
‐ Provides users with network technical support responding to the needs and questions of end users regarding their access to resources on the network.
‐ Assists in the installation, upgrading and configuration of network printing
‐ Performs move, add, delete and other changes for phone users.
‐ Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
‐ Under minimal supervision coordinates, diagnoses, and troubleshoot incoming employee calls or system generated tickets.
‐ Provides support services to employees with technical problems and information technology issues involving desktop, laptop, printer or network services by touch or network remote access.
‐ Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
‐ Provides asset management updates.
‐ Provides case status updates to management and end-users. Supports and maintains effective relationships with users.
‐ Implements standard operating procedures and service guidelines relating to touch or remote IT support.

【会社概要 | Company Details】
Global communication provider with customers in more than 60 countries and an intense focus on the customer experience. Great benefits!

【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays


Required Skills

‐ Bachelor's degree or equivalent education and relevant experience
‐ Related experience

Preferred Skills

‐ Recommended certifications: A+, Net+, CCENT