IT Support Engineer (Internal SE)

Job Type
Permanent
Salary
5,000,000 JPY - 6,000,000 JPY per year
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo

Description

Global communication provider is looking for IT Support Engineer (Internal SE). The successful candidate will report to Manager, IT Support.

【Responsibilities】
‐ Assist in providing computer/network support relating to software and hardware problems reported by users.
‐ Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN)
‐ Installs, configures and maintains personal computers, Windows networks, Apple workstations, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
‐ Loads appropriate software packages and upgrades such as operating systems, networking components and office applications.
‐ Identifies and procures the hardware and software needed to satisfy user requirements.
‐ Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
‐ Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards
‐ Provides users with network technical support responding to the needs and questions of end users regarding their access to resources on the network.
‐ Assists in the installation, upgrading and configuration of network printing
‐ Performs move, add, delete and other changes for phone users.
‐ Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
‐ Under minimal supervision coordinates, diagnoses, and troubleshoot incoming employee calls or system generated tickets.
‐ Provides support services to employees with technical problems and information technology issues involving desktop, laptop, printer or network services by touch or network remote access.
‐ Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
‐ Provides asset management updates.
‐ Provides case status updates to management and end-users. Supports and maintains effective relationships with users.
‐ Implements standard operating procedures and service guidelines relating to touch or remote IT support.


【会社概要 | Company Details】
60カ国以上でホスティングサービスを提供する通信サービスプロバイダーです。福利厚生も充実しており、実績によりキャリアッププランもあります。
Global communication provider with customers in more than 60 countries and an intense focus on the customer experience. Great benefits!

【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)

【休日休暇 | Holidays】
完全週休2日制(土日祝休み)、年末年始、年次有給休暇、その他特別休暇など
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【Benefit/福利厚生他】
転勤の有無:無。
異動の有無:有。実績により、システムエンジニア、ネットワークエンジニア、セールス・エンジニアなどのキャリアアッププランがあります。
※有給休暇は、採用後3ヶ月の試用期間を経てから付与。日数は入社月による。翌年1月1日より14日付与(以降、1年ごとに1日ずつ加算)。その他、傷病休暇(6日間)、慶弔休暇あり。
※待遇:給与改定(1月:査定による)、交通費全額支給、各種社会保険完備、定期健康診断

Required Skills

‐ Bachelor's degree or equivalent education and relevant experience
‐ Related experience

Preferred Skills

‐ Recommended certifications: A+, Net+, CCENT