Client Support (Desktop)

Job Type
Contract
Salary
320,000 JPY - 400,000 JPY per month
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo

Description

A leading global investment bank is seeking an experienced bilingual support engineer to provide onsite technical support for a variety of systems and hardware used by internal business users.
The successful candidate will also contribute to the lifecycle management of workplace inventory, infrastructure build-outs, hardware provisioning, asset management, troubleshooting, on-going support of both desktop hardware & software components, and multimedia event planning/support.

【Responsibilities】
‐ Workplace On-site Support
‐ Workplace hardware and software support including desktop, blackberry, market data, IPT.
‐ Required physical lift and shift of workplace hardware including PCs, Monitors and other equipment.
‐ Provide on-site second level support to the internal personnel as well as high touch support for Platinum users.
‐ Manage the lifecycle of all workplace equipment including procurement, scanning inventory, provisioning and disposal.
‐ Continuously create, update, and publish documentation relating to existing and new procedures.
‐ Support Move, Adds and Changes.
‐ Power downs execution, BCP site maintenance and support.
‐ Identify and resolve points of failure in production systems, escalating to other technical staff, or third party software vendors as necessary.
‐ Partner with engineering team to manage all workplace related projects including pilot testing.


【会社概要 | Company Details】
Our client is one of the world's leading financial institutions that provides a broad range of financial services to a wide range of customers including corporations, financial institutions, government agencies and individuals.

【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)

【休日休暇 | Holidays】
完全週休2日制(土日祝休み)、年末年始、年次有給休暇、その他特別休暇など
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、通勤交通費支給等
Social insurance, Transportation Fee, Skillhouse Benefit

Required Skills

‐ Working experience supporting the financial industry
‐ Thorough knowledge of desktop hardware, telecom, multimedia, and BlackBerry
‐ Ownership of issues and prompt escalations
‐ Planning and organization - given the dynamic nature of the environment the candidate will need to be able to track the status of and complete multiple tasks simultaneously while working in parallel with the other Technology teams
‐ Knowledge and troubleshooting skills of Windows7/10, Linux and Citrix.
‐ Thorough knowledge and troubleshooting skills with the desktop build and the software distribution process
‐ Effective communication skills
  ・ Direct contact with end users and the corresponding support teams.
  ・ Must be responsive and able to efficiently document all working tasks and outstanding issues
‐ Teamwork
  ・ Be visible to end users for their technical support
  ・ Willing to help teammates, work together as a team to accomplish daily responsibilities
‐ Flexible schedule
  ・ As necessary be available to work extended days and possibly weekends