Web master, E-Commerce Support

Job Type
Japanese Level
English Level
High Intermediate (TOEIC 730)
Start Date



‐ グローバルチームと連絡を取り合いながら、ウェブサイトの更新が適切なタイミングでチェックされ、承認されるようにする(Demandware)。
‐ ウェブサイトのコンテンツ管理
‐ 必要に応じてコンテンツのリンクと翻訳を提供する
‐ 販売後の注文問題を管理:キャンセル、返品、返金、特別なリクエスト
‐ 定期的にJIRAのステータスを確認し、できるだけ早く担当案件を処理する
‐ グローバル流通のためのSAP、内部分析ツールによる売上報告
‐ クライアントの電話やEメールを処理し、オンラインカスタマーサービスサポートを提供する
‐ デジタルマーケティングとCRMサポート(経験豊富な候補者のみ)

This is a great opportunity working for world leading fashion brands. The E-Commerce Support will own Japan online direct sales e-commerce channel, and develop and implement initiatives to ensure that the site delivers the best personal shopping experience for their customers. Team relationship is highly valued since the person will work in close contact with the other members of the management team and staff across department and channels to grow the business intelligently. The successful candidate will reports to Japan Marketing Director and Global E-Commerce director.

‐ Ensure the website updates are checked and signed off in a good time (Demandware) liaising with Global team
‐ Contents management for the website
‐ Provide links and translations for contents as required
‐ Manage post-sale related order issues; Cancellation, Return, Refund and special requests
‐ Check JIRA status regularly and progress items assigned to you as quickly as possible
‐ Sales reporting with SAP, internal Analysis tool for global distribution
‐ Provide online customer service support by comfortably handling client phone call/email
‐ Digital marketing and CRM Support (only for experienced candidate)

【就業時間 | Working Hours】
9:30 - 18:30(Mon - Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee, Skillhouse Benefit

Required Skills

‐ EコマースにおけるWEBマスターの経験
‐ 解決指向のセルフスターター
‐ オーナーシップ&責任感
‐ 高級小売業に対する強い情熱と知識

‐ WEB master experience in e-commerce
‐ Self-starter who is solution oriented
‐ Owner & responsible sense
‐ Strong Passion and Knowledge of Luxury Retail Sector

Preferred Skills