PC Support Specialist

Job Type
5,000,000 JPY - 7,500,000 JPY per year
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


A global electronics manufacturer is hiring a PC Support Specialist to serve as a lead technical resource for hardware and software support. You will work on project teams as a participant to ensure IT related activities are completed within timelines, ensure that end user downtime related to IT resources is minimal, and communicate problems and concerns to management.


【Main Responsibilities】

‐Utilizes the global helpdesk to troubleshoot, diagnose, and resolve computer hardware and software problems

‐Loads PC’s with standard company images which include software, drivers, and configuration files

‐Supports global application delivery tools

‐Orders, receives, and installs personal computers (including transferring data from existing PC to new PC)

‐Ensures that all local computers have the appropriate company standard software loaded (Anti-virus, Asset Management, delivery client, patches, etc) 

‐Provides access to the local area networks (LAN)

‐Conducts tests to verify network connectivity is complete and accessible

‐Troubleshoots, diagnoses, and resolves PC hardware and software problems

‐Provides limited training to end users in the use of equipment and applications

‐Works with the network group or/and server group to identify network problems

‐Reports problems to other functional areas of IS when necessary and follows up as needed

‐Serves as a technical resource to other PC Support Coordinators

‐Perform other related duties as assigned by management





【情報技術システム 部について】

情報技術システム部は、APNリージョン及びCCSディビジョンの各サイトにITのソリューションを提供しています。特に生産工場に対しては、基幹システムであるSAPや生産システムを中心に支援をしており、共通の仕組みを日本だけでなく、韓国、マレーシア、ベトナム、中国(上海)に導入しています。MES, Smart Plant, IoT, Industry 4.0と生産現場を取り囲む環境には、新たな技術の導入が強く求められており、顧客の要求に応えるとともに社内の仕組みの効率化に取り組むことが必至となっています。








‐すべてのローカルコンピューターに適切な企業標準ソフトウェアをインストールする (アンチウィルス、アセットマネージメント, デリバリークライアント、パッチなど) 









Required Skills

‐Experience supporting PC hardware and software

‐Experience with MS active directory

‐Experience in a customer support environment

‐PC skills: O365

‐Experience of desktop support

‐Knowledge of Windows Desktop Operating Systems

‐Basic general knowledge of messaging technologies, including MS Intune, MS Outlook

‐Interpersonal skills to effectively work with co-workers and external contacts

‐Customer service skills

‐Basic understanding on Active directory, GPO, DHCP, DNS, Proxy and Network

‐Documentation skills like creating a network diagram, server component diagrams and manuals



‐MS Active Directoryの経験


‐PCスキル: O365



‐MS Intune、MS Outlookなどのメッセージング技術の基礎知識


‐Active Directory、GPO、DHCP、DNS、Proxy、Networkなどの理解


Preferred Skills

‐Experience supporting messaging and MS server

‐Project management skills

‐Basic general knowledge of Cisco equipment

‐Familiarity with Ethernet networks, SQL, anti virus tools, Dell servers

‐Knowledge of Microsoft Server 2008 and 2012 Server

‐Basic general knowledge of ITIL

‐Basic general knowledge of SCCM

‐Basic general knowledge of smartphone devices including iPhone