One of worldwide Telecommunication companies is looking for an Operations Center Engineer.
The team operates as an extension of their clients business. The team collaborates internally and externally with credibility and discipline.
Operations Center is accountable for all platforms and network for the company managed hosting customers and co-location customers. Operations Center works 24 x 7 by shift and support customer's systems and services as an extension of their business.
Operations Center Engineer operates as Tier 1 and 2 and handles all email and phone call communication in Japanese and English with customers, and monitoring/case handling/Change Management/Incident Management, and escalates to next tier if required.
‐ Email and Phone based communications in both Japanese and English
‐ Participate in mandatory meeting and training sessions
‐ Monitor and maintain the health of managed hosting services
‐ Work with customers to resolve issues in a timely manger
‐ Follow the company's process standards
‐ Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments
‐ Other duties as assigned
Working Time 2 members in a shift 12.5 hours and 2 hours break per shift 3 days on 3 days off : work on 3 days in shift and then will have 3 days off.
Day shift : 8:00 - 20:30
Night shift : 20:30 - 8:30
Day and Night shift changes every 5 - 6 weeks.
Shift schedule and work time may be subject to change.
‐ Possess an understanding of basic Network
‐ Possess an understanding of basic and working knowledge of
・ Unix (Solaris) and Linux (RedHat Enterprise Linux)
・ Windows 2003, 2008 and/or 2012
・ Database (Oracle, MSSQL and/or MySQL)
・ Major applications: Apache, Tomcat, IIS etc.
‐ Good negotiation skills, Excellent verbal, written and analytical skills
‐ Experience in systems support role
‐ Report writing skills
‐ Strong and Effective communication skills
‐ Supportive and committed team player
‐ Ability to work well in team environment
‐ Flexible and adaptable
‐ Experience in Shift Work (Includes night shift)
‐ Experience in using English in business