Operations Center Engineer -Japan Adaptive Desk

Job Type
4,000,000 JPY - 6,000,000 JPY per year
Japanese Level
English Level
High Intermediate (TOEIC 730)
Start Date


One of worldwide Telecommunication companies is looking for an Operations Center Engineer.
The team operates as an extension of their clients business. The team collaborates internally and externally with credibility and discipline.

Operations Center is accountable for all platforms and network for the company managed hosting customers and co-location customers. Operations Center works 24 x 7 by shift and support customer's systems and services as an extension of their business.

Operations Center Engineer operates as Tier 1 and 2 and handles all email and phone call communication in Japanese and English with customers, and monitoring/case handling/Change Management/Incident Management, and escalates to next tier if required.

‐ Email and Phone based communications in both Japanese and English
‐ Participate in mandatory meeting and training sessions
‐ Monitor and maintain the health of managed hosting services
‐ Work with customers to resolve issues in a timely manger
‐ Follow the company's process standards
‐ Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments
‐ Other duties as assigned

Working Time 2 members in a shift 12.5 hours and 2 hours break per shift 3 days on 3 days off : work on 3 days in shift and then will have 3 days off.

Day shift : 8:00 - 20:30
Night shift : 20:30 - 8:30
Day and Night shift changes every 5 - 6 weeks.
Shift schedule and work time may be subject to change.




Operations Centerは、マネージドホスティング顧客および共同ロケーションのすべてのプラットフォームおよびネットワークを担当し、24時間365日体制でシステムとサービスをクライアントビジネスの延長としてサポートします。


‐ 日本語・英語のEメールと電話によるコミュニケーション
‐ 会議およびトレーニングセッションに参加
‐ マネージドホスティングサービスの監視・保守
‐ タイムリーに問題を解決するために顧客と協力
‐ プロセス基準に従う
‐ 顧客環境の一貫したサポートのため、ネットワーク図、手順、及びポリシーを含むドキュメント作成・更新
‐ その他業務


日勤 : 8:00 ‐ 20:30
夜勤 : 20:30 ‐ 8:30
5 ‐ 6週間ごとにシフト変更





Required Skills

‐ Possess an understanding of basic Network
‐ Possess an understanding of basic and working knowledge of
    ・ Unix (Solaris) and Linux (RedHat Enterprise Linux)
    ・ Windows 2003, 2008 and/or 2012
    ・ Database (Oracle, MSSQL and/or MySQL)
    ・ Major applications: Apache, Tomcat, IIS etc.
‐ Good negotiation skills, Excellent verbal, written and analytical skills
‐ Experience in systems support role
‐ Report writing skills
‐ Strong and Effective communication skills
‐ Supportive and committed team player
‐ Ability to work well in team environment
‐ Flexible and adaptable
‐ Proactive
‐ Experience in Shift Work (Includes night shift)
‐ Experience in using English in business



‐ 基本的なネットワークの理解
‐ 下記の基礎または実践知識
    ・Unix(Solaris)及びLinux(RedHat Enterprise Linux)
    ・Windows 2003、2008及び/又は2012
‐ 優れた交渉スキル、分析スキル
‐ システムサポート経験
‐ レポート作成スキル
‐ 効果的なコミュニケーションスキル
‐ サポート精神があるチームプレーヤー
‐ 柔軟で適応性のある方
‐ 積極的な方
‐ シフトワークの経験(夜間シフトを含む)
‐ ビジネスでの英語使用経験