Operations Center Engineer -Japan Adaptive Desk

Job Type
Permanent
Salary
4,000,000 JPY - 6,000,000 JPY per year
Japanese Level
Fluent
English Level
High Intermediate (TOEIC 730)
Start Date
ASAP
Location
Tokyo

Description

One of worldwide Telecommunication companies is looking for an Operations Center Engineer.
The team operates as an extension of their clients business. The team collaborates internally and externally with credibility and discipline.

Operations Center is accountable for all platforms and network for the company managed hosting customers and co-location customers. Operations Center works 24 x 7 by shift and support customer's systems and services as an extension of their business.

Operations Center Engineer operates as Tier 1 and 2 and handles all email and phone call communication in Japanese and English with customers, and monitoring/case handling/Change Management/Incident Management, and escalates to next tier if required.

【Responsibilities】
‐ Email and Phone based communications in both Japanese and English
‐ Participate in mandatory meeting and training sessions
‐ Monitor and maintain the health of managed hosting services
‐ Work with customers to resolve issues in a timely manger
‐ Follow the company's process standards
‐ Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments
‐ Other duties as assigned

Working Time 2 members in a shift 12.5 hours and 2 hours break per shift 3 days on 3 days off : work on 3 days in shift and then will have 3 days off.

Day shift : 8:00 - 20:30
Night shift : 20:30 - 8:30
Day and Night shift changes every 5 - 6 weeks.
Shift schedule and work time may be subject to change.

※服装:ビジネスカジュアル
※残業の有無:約10時間程度/月
※給与:前職の実績およびキャリアやスキル・能力等を考慮の上、規程により決定いたします。
※転勤の有無:無

※異動の有無:有。実績により、システムエンジニア、ネットワークエンジニア、セールス・エンジニアなどのキャリアアッププランがあります。

※有給休暇は、採用後3ヶ月の試用期間を経てから付与。日数は入社月による。翌年1月1日より14日付与(以降、1年ごとに1日ずつ加算)。その他、傷病休暇(6日間)、慶弔休暇あり。

※待遇:給与改定(1月:査定による)、交通費全額支給、各種社会保険完備、定期健康診断

Required Skills

‐ Possess an understanding of basic Network
‐ Possess an understanding of basic and working knowledge of
    ・ Unix (Solaris) and Linux (RedHat Enterprise Linux)
    ・ Windows 2003, 2008 and/or 2012
    ・ Database (Oracle, MSSQL and/or MySQL)
    ・ Major applications: Apache, Tomcat, IIS etc.
‐ Good negotiation skills, Excellent verbal, written and analytical skills
‐ Experience in systems support role
‐ Report writing skills
‐ Strong and Effective communication skills
‐ Supportive and committed team player
‐ Ability to work well in team environment
‐ Flexible and adaptable
‐ Proactive
‐ Experience in Shift Work (Includes night shift)
‐ Experience in using English in business