End User Support, Service Desk Specialist

Job Type
Permanent
Salary
5,000,000 JPY - 8,000,000 JPY per year (Depends on experience)
Japanese Level
Fluent
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo

Description

A dynamic, fast-growing, global mobile device insurance and support service company is seeking a bilingual End User Support/Service Desk Specialist to support internal user workspace environment including desktops, applications and peripherals.

 

The successful candidate will report to the team manager but will function in a team leader role.

 

Responsibilities include

- Deliver excellent customer service in-person, on the phone or via email

- Communicate with off-shore team in English by phone/email/chat.

- Understand and exhibit the contractual agreements and resolve issues/constrains.

- Demonstrated ability to work independently and collaboratively with all levels of staff

- Vendor management

- Ability to effectively respond to dynamically changing work environment and to positively influence for managing vendor relations.

- Lead Service desk team members

Required Skills

- 3+ years of helpdesk/desktop support in enterprise environment experience.

- Technical skillset includes common desktop hardware, operating systems, applications and peripherals

- Experience to lead Service desk team members

- Able to work under pressure.

- Reasonable IT financial knowledge

- Knowledge of COBIT, ITIL and PMP

- Strong collaboration, negotiation, and influencing skills cross-functionally, cross country and region, and throughout multiple organization levels.

- Ability to multitask and manage high volumes of activity & demonstrate measurable results.

- Demonstrated aptitude towards high standards for quality and performance.

- Entrepreneurial spirit, hands-on approach, focused on continuous and incremental improvement.