A large global IT company is currently hiring a Principal Program Manager. The role is to manage the overall transformation outcomes on behalf of the company and the client, provide a single point of accountability, and leverage the delivery and solution capabilities of the Strategically Aligned Businesses (SAB), while working alongside our Technologies and SAB stakeholders in delivering transformational value.
The Principal Program Managers are responsible for providing delivery oversight of the largest transformational engagements within our Technologies most important accounts. You will be aligned to a small set of accounts (likely 1-3 in their theater) and work on pursuit and delivery with the other key roles in the organization.
【Principal Duties and Responsibilities】
‐ Oversees delivery Quality Assurance. Ensures that for any existing or potential customer escalation issues, appropriate communications are occurring to all SABs concerned parties; proactively manages customer relationship, oversees the escalation and change control process. Provides regular updates of progress on those issues to both customer, account and delivery personnel.
‐ Responsible for the development of a program implementation plan that articulates the role of our Technologies, the various SAB governance roles as well as vendors and client resources, in the delivery of the designed solution within the account. Has a thorough understanding of the business objectives of the customers. Reviews and validates statement of work (SOW). Responsible for reviewing and overseeing goals and milestones within projects to ensure our Technologies commitments to customer and customer business objectives are achieved.
‐ The Principal Program Manager is a delivery centric role with an additional emphasis on pursuit. Candidates should expect that global travel likely.
‐ Support the pursuit phases in our Technology pursuit methodology
‐ Assist account stakeholders with leads, opportunities and account concerns
‐ Assist with positioning Technology story
‐ Awareness of client financials and transformation plans/needs
‐ Mastery of Program and Project Delivery methods
‐ Understanding of our Technology transformation solutions and their value added to the customer
‐ Successful track record in complex IT services delivery program management (multi-customer, multi-site, multi-project, multi-year)
‐ Demonstrated mastery of operating in complex, matrix environment; experience in managing regionally distributed groups
‐ Demonstrated ability to work comfortably and effectively with multiple levels of management across many cross-functional teams
‐ Internal and external thought leadership
‐ Previous experience operating in a global environment
‐ Self-motivated, hands on approach with an ability to work under pressure and to meet tight deadlines
‐ Proactive and collaborative approach to tackling issues and problem solving in a consultative manor
‐ Excellent verbal and written communication skills; strong presentation skills
‐ Ability to influence
‐ Willingness and ability travel globally on short notice sometimes with weekend work necessary
‐ Some international assignments may require travel of two or three weeks on location with a period of time back home