IT Helpdesk Technician

Job Type
Japanese Level
Advanced (JLPT Level 1)
English Level
Low Intermediate (TOEIC 470)
Start Date



‐ 組織の現在のSLAを満たすために、企業ネットワーク、サーバー、およびコンピュータシステムを運用管理する
‐ 仮想化及び物理的なITシステムの管理、運用、設計
‐ システムを監視し、事前にパフォーマンスの問題を特定する
‐ 企業ネットワーク上で完了した全ての変更をテストする
‐ 問題を解決し、ステータスのレビューとレポートを準備する
‐ 常に新しいITインフラ知識を取り入れる
‐ サービスが契約要件を確実に満たすよう、サービスプロバイダー及びベンダーと良好な関係を維持する



This is a great opportunity for an-individual who is looking for the cutting edge technology with a great working environment.
What if you could shape the future of work and be part of the team that creates the digital workforce of tomorrow, using Robotic Process Automation?

The company has a grand vision of liberating the human workforce from tedious, repetitive tasks, by means of Robotic Process Automation.

【Scope of activities】
‐ Maintain and monitor corporate network, servers and computer systems to meet the organization's current SLA's
‐ Responsible for management, maintenance and architecture of virtualized and physical IT systems
‐ Monitor systems and identify performance issues proactively
‐ Test all changes completed on the corporate network
‐ Resolve issues and prepare status reviews and reports
‐ Represent the infrastructure team as a technical consultant on future/ongoing projects
‐ Maintain a good knowledge base of the current IT infrastructure
‐ Maintain good working relationships with all the service providers and vendors in order ensure that services received meet expected requirements of contract

【就業時間 | Working Hours】
Flextime, Work from Home option

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Summer Holidays, Paid Holidays

【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee, Overtime, Bobus, Stock Option

Required Skills

‐ 5年以上の同様の経験
‐ インフラネットワーク、ハードウェア、ソフトウェアを含むホスティングサービス環境における技術経験
‐ マイクロソフト製品、仮想化、ネットワーキングの実践経験


‐ At least 5 years experience in a similar position
‐ Solid technical background in a hosted services environment including infrastructure networks, hardware and software
‐ Hands on experience with Microsoft products, virtualization and networking

Preferred Skills