A top global business service provider is currently hiring a Voice Specialist for their IT department.
‐ Manage and administer Telephony Systems that focuses on different platforms i.e. Avaya, Cisco, Oracle, Asterisks, etc.
‐ Manage and administer Contact Center Telephony Systems such as Call Management System, ECHI, etc.
‐ Installation and Configuration of Telephony Systems which focuses on traditional and IP telephony architecture.
‐ Manage and administer Call Recording solutions such as Nice and Variant systems.
‐ Manage and administer Call Accounting and Call Detail Report Systems.
‐ Monitoring of Contact Center Telephony System Performance and ensure that systems are performing efficiently.
‐ Troubleshoot L1/L2/L3 Telephony issues/concerns and should be able to escalate accordingly for resolution of such issues.
‐ Creation and Implementation of Change Management activities.
‐ Provide/submit necessary reports as prescribed for telephony systems.
‐ Act as Technical shift lead and lead a pool of 3-4 engineers during assigned shift.
‐ Create/Submit technical communications/documents to internal and external customers as needed. Should be able to communicate and coordinate technical concerns to other teams/verticals.
‐ Graduate of any 4-year or 5-year Bachelor's degree with major in Communications Engineering, Computer Science, Computer Engineering, Information Technology or equivalent
‐ Must have 5 years of related experience
‐ Must be knowledgeable in IP network technology, traditional/IP-based/Hybrid Telephony/PBX systems and VoIP
‐ Basic and advance knowledge in Session Initiation Protocol (SIP) technology
‐ Technical certifications focusing on Avaya, Oracle, Cisco telephony platforms is a plus
‐ Must be willing to work on a shifting schedule, site rotation and off-hours/holidays/weekends
‐ Possesses leadership and inter-personal soft skills