IT - Quality Manager

Job Type
8,000,000 - 10,000,000 JPY per year (depending on experiences)
Japanese Level
English Level
Fluent (TOEIC 990)
Start Date


A global Insurance company is seeking an experience, bilingual IT Quality Manager responsible for reviewing overall IT Service Quality Strategy including planning, problem management, tracking action items, visibility, risk management, improvement etc.



- Responsible for reviewing overall IT Service Quality planning, problem management, monitoring action item progress, helping identify risks and providing improvement suggestions

- Communicate with other team stakeholders for sharing the strategy of IT services quality improvement

- Ensure that the team provides high visibility of the action item status and issues. Report those to IT management team regularly

- Create quality metrics and deeply analyzing overall IT Service Quality

- Identify improvement areas for the team and across other teams/functions. Drive quality improvement culture within the team

- Cost engaged in line management roles including hiring, performance evaluation, goal settings, regular 1on1, budgeting, vendor management and resource planning of the assigned team.

- Facilitate Monthly/Weekly quality meeting

Required Skills

- Understand and exhibit the contractual agreements and resolve issues/constrains.

- Demonstrated ability to work independently and collaboratively with all levels of staff and management.

- Ability to effectively respond to dynamically changing work environment and to positively influence for managing vendor relations.

- Able to work under pressure.

- Budget, Procurement, Contracts and People management.

- Reasonable IT financial knowledge.

- License/Certificate ITIL certificate

- Strong collaboration, negotiation, and influencing skills cross-functionally, cross country and region, and throughout multiple organization levels.

- Ability to multitask and manage high volumes of activity & demonstrate measurable results.

- Demonstrated aptitude towards high standards for quality and performance.

- Entrepreneurial spirit, hands-on approach, focused on continuous and incremental improvement.

- BA in Computer Science, Engineering, Business or relevant majors

Preferred Skills

- Knowledge of COBIT and PMP

- Master’s degree