Service Delivery Manager

Job Type
9,000,000 JPY - 11,000,000 JPY per year (plus annual performance incentive)
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


This is a great opportunity to work for our client, a large IT vendor on site at their world famous insurance company. Great opportunity to work alongside market leading Infrastructure team.



‐Directly service internal business units and external clients

‐Effectively manage work efforts and critical activities from external service providers and internal technology teams in the India through resolving issues, concerns or constraints or appropriately escalating to ensure activities stay on track

‐Directly interact with business unit executives and project management to communicate operational status, key project status, and business value of services produced

‐Implement and co-ordinate the creation and enforcement of technical service procedures, policies, and manuals

‐Act as an escalation point for the technical issues pursued within the Technology Services team

‐Creatively and independently provide resolution to technical problems in a cost-effective manner

‐Ability to manage costs and programs to budgets developed in conjunction with senior leadership












Required Skills

‐IT job experience (prefer related service delivery job)

‐Project management experience.

‐Exposure to onsite offshore delivery model

‐Good leadership quality and experience of dealing with senior levels of client management




‐オンサイト オフショア デリバリーモデルに関する知識


Preferred Skills

‐Experience in insurance industry