Network Operations Engineer

Job Type
5,000,000 JPY - 6,000,000 JPY per year
Japanese Level
English Level
High Intermediate (TOEIC 730)
Start Date


Great opportunity to further your career within the internal environment of a progressive international firm!


A global IT service firm is hiring a Network Operations Engineer. We offer a range of data centers, network, managed IT, and cloud services that can be integrated and tailored to address the business needs of clients.


【Role Accountabilities】

‐Maintain and improve service level

‐Deliver customer/internal orders

‐Execute service request from customers

‐Engage in new service launch preparation

‐Restore the service as soon as possible when incidents occur

‐Improve skill and knowledge



< Objectives setting and management >

‐Set individual objectives and targets in line with Department and group objectives

‐Report weekly progress and status, issues and measures to Group head


< Service level management, Incident management>


‐Improveme infrastructure management

‐Draw up a maintenance plan according to RFC

‐Track and update maintenance contracts for the managing devices


< New Service preparation > 

‐Engage in new service project meetings and discussions

‐Resolve/mitigate risks and issues


< Service Delivery >

‐Execute customer/internal orders and service requests

‐Support sales team

‐Improve delivery/provisioning process

‐Improve work efficiency


< Employee development>

‐Improve skills and knowledge

‐Share your skills and knowledge with other engineers













< オブジェクティブ設定と管理 >














< サービスの提供 >






< 従業員の育成>



Required Skills

‐Experience managing or delivering network operations or solutions

‐Networking background

‐Customer facing skills

‐Problem solving skills






Preferred Skills

‐CCNA/ CCNP certification