Junior Application Support Analyst

Job Type
6,000,000 JPY - 8,000,000 JPY per year (negotiable based on experience)
Japanese Level
Advanced (JLPT Level 1)
English Level
Fluent (TOEIC 990)
Start Date


Are you an English speaker? If you have great user facing, proactive, support skills, we encourage you to apply!


A global financial services and investment group is seeking a Junior Application Support Analyst responsible for managing all application support, projects and initiatives and a “high touch” service desk in conjunction with the support desk.


The successful candidate will have 1-3 years' experience in application support. You will deliver and support the needs of our regional office, including provision of application ‘high touch’ end user support service to all levels including executives, ensuring platforms and environment meet the needs of the regional and local business units.


【Primary Responsibilities】

‐Provide client service to the various business units

‐Act as an escalation point and incident manager for any incident or issue affecting the business

‐Provide case status updates and root cause analysis to management and end-users

‐Develop documents and implement standard operating procedures and customer service guidelines relating to Application support

‐Strong customer service and presentation skills

‐Reliability and a strong sense of responsibility

‐Ability to manage local / remote teams and own accountability for end results

‐Strong interpersonal skills in dealing with a wide range of high-profile customers, critical users, all with varying computer abilities from both internal to external clients

‐Coordinate the solution for resolving advanced complex technical issues


















Required Skills

‐Related experience in desktop support, application support, user support

‐Client focused, must be able to understand and pro-actively meet client needs

‐Experience in managing critical application projects for clients

‐Experience in managing critical services with knowledge of safe change management process and how to pro-actively avoid outages and issues

‐Communication skills and experience in providing management reporting







Preferred Skills

‐Proactive, Positive, Energetic, “Can-do” attitude