Field Support Technician

Job Type
500,000 JPY- 750,000 JPY per month (negotiable based on experience)
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date


A Field Support Technician is needed for top class Data Center facility of a globally famous Fortune 100 Internet and web services/solutions Company. (Voted best company to work for!)


You will have the opportunity to learn and contribute to the world’s very best Data center facilities, processes and procedures.



‐Maintain the highest quality standards in all assigned data center locations and remote points of presence (POPs)

‐Perform physical installation, repair, maintenance, and testing activities as directed

‐Perform card adds or replacements, software upgrades, and associated testing

‐Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments

‐Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary

‐Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system

‐Manage local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness

‐Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary

‐Perform site surveys in support of network builds, augments, or decommissions

‐Assist in coordinating site access, equipment staging, and other tasks

















Required Skills

‐Knowledge of Data Center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction

‐Experience installing, testing, troubleshooting, and commissioning a wide variety of telecom/network equipment, including DWDM, and a myriad of routers and switches, as well as all associated fiber and space/power infrastructure in POP or DC environments

‐Expertise with telecommunications testing equipment from scopes and sources and power meters to the different OTDR, BER, and IP capable test sets

‐Knowledge of optical testing standards across transport protocols and bandwidths

‐Understanding of data center site safety standards

‐Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users

‐Experience with logical inventories like Netcracker or Granite

‐Ability to read fiber or duct tables, CAD drawings, and blueprints 

‐Competency with spreadsheets, workflow and project management applications, and administrative software applications











Preferred Skills

‐OSHA certifications

‐Contractor management experience 

‐Experience with state and local regulatory standards, procedures, and permitting requirements