Senior Executive Support Engineer

Job Type
450,000 JPY - 600,000 JPY per month (negotiable based on experience)
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


This is an exciting position supporting people within a global leader in the insurance industry.


Working for the End User Technology division, the Senior Executive Support person will be responsible for:

‐Conduct desk side support for qualified user work stations including desktops, laptop; peripheral auxiliary hardware, and mobile devices

‐Conduct incident as well as problem management for qualified users

‐Conduct installations, moves, adds and changes (IMAC) support for qualified user

‐Conduct IT related end-user training and on-boarding for qualified users

‐Coordinate and support executive meetings and events including multimedia equipment preparations and support

‐Collaborate, communicate and liaise with relevant IT teams to ensure executive support for qualified users

‐Track and monitor support efforts and cases using client specific support tracking and monitoring systems

‐Document support efforts in accordance with client specific support documentation standards

‐Attend and proactively contribute to support team meetings






‐ユーザーワークステーションのデスクサイドサポート (PC、パソコン、補助ハードウェア、モバイルデバイス)




‐エグゼクティブ会議・イベントのコーディネーションやサポート (マルチメディア機器の準備や保守など)





Required Skills

This is a highly people interactive position and will suit a person who has excellent face to face communication skills along with the below experience.


‐IT hardware support experience including L1 or L2 end user support experience

‐Analytical troubleshooting skill on MS Windows, MS Office



‐ハードウェア保守の経験 (L1またはL2のエンドユーザーサポートの経験)

‐分析的なトラプルシューティングスキル (MS Windows、MS Office)

Preferred Skills

‐Experience with multimedia support including TV conference, telephone conference, and audio system

‐Experience with Mobile support including iPhone, MDM

‐Previous working experience with an International company