Voice and Network engineer

Job Type
Contract
Salary
Japanese Level
Advanced (JLPT Level 1)
English Level
High Intermediate (TOEIC 730)
Start Date
ASAP
Location
Tokyo

Description

日本アムウェイ社のIT部門で下記業務担当の募集となります。


Priority is on Voice engineering area (Must)

- Researching and testing, implementing POCs and proposing solutions, working with operation team to support

- Deep understanding of back office and call center IP telephony system

- Deep understanding of Unifined communication tools (Skype for business, Cisco Japper, Telepresence,Microsoft Teams etc)

- Providing L3 support to operations team, to assist in troubleshooting when necessary- Updating documentations (diagram, inventory, configuration, License etc)

- Scheduling and supporting OS level security patch updates on IP telephony servers (Windows and Linux platform).

- Communicate with user in Japanese(mostly) or English(sometimes) when needed

- Coordinating with other team in English to support and maintain IP telephony system as per global standard and policies.

- Sharing knowledge with engineering team members, and operation team members when needed

- Incident/Change/Problem handling with ticketing system(ServiceNow)2nd priority is on network engineering area (Preferable)

- Researching and testing, implementing POCs and proposing solutions, working with operation team to support

- Deep understanding of network devices, design, configuration, monitoring and security.

- Providing L3 support to operations team, to assist in troubleshooting when necessary- Updating documentations (diagram, inventory, configuration, License etc)

- Patching IOS updates on network devices when needed

- Communicate with user in Japanese(mostly) or English(sometimes) when needed

- Coordinating with other team in English to support and maintain data communication as per global standard and policies.

- Sharing knowledge with engineering team members, and operation team members when needed


対象機器:Cisco IPT system(CUCM, CCE etc), Call Center System including CTI, and CRM, Network Devices(mainly Ciscodevices), Cisco Telepresence, iPhone/iPad


サポートツール:PC,Phone,Chat tool,CUCM console,ServiceNow(ticketing system),Orion(network monitoring)



Required Skills

- +5 years experience of Call Center System(including CTI, CRM), IP Telephony System Unified communications operation , Administration, Management of the voice network.


- Business Level Japanese and English

Preferred Skills

- Prefer to have experience of Call Center Supervisor

- Prefer to have experience of Avaya operation.