RPA Support Engineer

Job Type
6,000,000 JPY - 10,000,000 JPY per year
Japanese Level
English Level
Intermediate (TOEIC 600)
Start Date


A global RPA company is hiring an RPA Support Engineer. The company has a grand vision of liberating the human workforce from tedious, repetitive tasks, using RPA technology and software. Their Customer Success team advises and guides a wide variety of customers, ensuring they launch the company's software product successfully, adopt it widely and are continually driving business value from it.
【Scope of activities】
‐ Provide Level 1 and Level 2 support using a support desk application, for clients, prospects and business partners, raising bug tickets with sample workflows to reproduce problems.
‐ Design and improve support channels, procedures and tools.
‐ Work with L3 Support, Quality Assurance and Dev team and provide onsite support for difficult cases.
‐ Support hours are 9:00 to 17:00 Monday to Friday; but working hours are flexible.


‐ クライアント、潜在顧客、ビジネスパートナー向けにレベル1と2のサポートを提供し、問題を再現するためにサンプルワークフローでバグチケットを発行する。
‐ サポートチャネル、手順、およびツールを設計、改善する。
‐ L3サポート、QA、および開発チームと協力して、難しいケースに対するオンサイトサポートを提供する。
‐ サポート時間は9:00 - 17:00(月 - 金)となりますが、就業時間はフレックスです。

【会社概要 | Company Details】
What if you could be part of the team creating the digital workforce of tomorrow? This is a great opportunity for an individual looking to work on cutting-edge technology. The company has a vision to liberate the human workforce from tedious, repetitive tasks, by means of Robotic Process Automation.

【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)フレックス、在宅勤務有

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee

Required Skills

- Helpdesk experience
- Graduates in Computer Science with medium knowledge of basic programming
- Experience in programming (.NET (C# or VB), Java + node based programming perfect match)

‐ ヘルプデスクの経験
‐ 大卒:コンピューター科学専攻、基礎的なプログラミングに関する中程度の知識がある方
‐ .NET (C# or VB), Java + nodeベースのプログラミング経験(尚可)

Preferred Skills