Analyst - Technical Support Engineer (TSE1)

Job Type
年収:440万円 - 600万円(経験と能力に基づく)
Japanese Level
English Level
Intermediate (TOEIC 600)
Start Date






- 自社製品をご利用のお客様からの技術的質問やお問合せに、直接対応し解決策を提供します

- 問題解決のため様々なドキュメントや技術知識、対応ツールなどを用います。またシニアエンジニアと連携し、より複雑な問題の解決にあたります

- 様々な技術領域の習熟のためトレーニングやコーチングが多数準備されます

- 24時間365日の継続した保守サービス提供を実現するため、深夜を含むシフト勤務に従事する場合があります


【シフト・休日休暇 等】

現状、シフトについては、①07:00 – 17:00, ②09:00 – 19:00, ③11:30 – 21:30, ④21:00 – 07:30 (④は、月に3 - 5回程度まで)。 週休3日。年次有給休暇、傷病休暇、慶弔休暇等


※ビジネスカジュアルOK (ノーネクタイ等)



社会保険(健康保険、厚生年金、厚生年金基金、雇用保険) 退職年金、所得補償保険、財形貯蓄、ESPP(持ち株会) 個人の生保・損保の給与天引き、契約保養所、健康管理プログラム(アドバンテッジEAP等)


A global IT firm is currently hiring a Technical Support Engineer Analyst. This is an entry level position in a team of engineers that provides support to our customers in Japan. As part of the team, you will be provided with extensive training, support, coaching and mentoring. We believe people are our greatest asset and we continue to invest in our team members, providing them with a variety of growth opportunities within one of the world’s leading technology companies.


As a Technical Support Engineer you will help our customers by solving any issues they may encounter and answer any technical questions they have around our products and technologies. We believe working collaboratively in cross-functional teams provides the best solutions to our customers.


We provide an excellent working location in Shinjuku, an excellent collaborative environment and shift schedules that allow you to enjoy a great work/life balance. Our Engineers receive in-depth technical training on our products and industry-recognized certifications, with an opportunity to develop your career with a global company.



‐Working directly with customers to understand the issue and provide a resolution

‐Effectively communicating with customers and team members in a fast-paced environment

‐Using troubleshooting tools and skills to diagnose and resolve issues in customer environments

‐When necessary, escalating to senior resources to resolve more complex issues

‐Training and mentoring will be provided to you to become an expert in various areas of technology

‐Shift work may be required to support customers 24x7

Required Skills





‐Ability to work in a team-based environment


‐Troubleshooting skills


Preferred Skills




‐Knowledge of either Operating Systems, Networking, Virtualization or Storage Systems

‐Customer support experience in IT industry