ITSM Operations Incident Management

Job Type
Contract
Salary
600,000 JPY - 700,000 JPY per month
Japanese Level
Native
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo

Description

【職種名 | Position Title】ITSMオペレーションインシデント管理 | ITSM Operations Incident Management This is an exciting position working with a global leader in the insurance industry. The projects are utilizing state of the art technology. Working in the Service Management division the ITSM operation management person will be responsible for the following. 【Responsibilities】 ‐Designing, coding, testing, deploying, troubleshooting and improving software ‐Managing individual project priorities, deadlines and deliverables ‐Writing clear, efficient, well-tested, modular, and reusable codes ‐Testing for and preventing any resolve performance bottlenecks and quality issues Working in a team of 8 you will cover the Incident management scope and also assist the team: ‐As the single Interface for Infra/Apps Incidents in Japan ‐Driving decision making for incident resolution and minimizing impact to the business ‐Providing incident updates to stakeholders and escalation to senior management and BUIT-s ‐Running both technical conference bridges and business update calls ‐Capturing incident follow ups and completing formal Post Mortems

Required Skills

‐Experience in Service Delivery, Incident Management ‐ITIL v2 or v3 Foundations training or higher level of ITIL Certifications ‐Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution ‐Ability to work under pressure and ability to multi-task ‐Excellent independent judgment: excellent creative and high level analysis skills ‐Ability to communicate confidently and clearly on bridge calls, in meetings, via email, etc. at all levels of the organization ‐Client focus and ownership - displays initiative and a proactive approach to work ‐Ability to influence and lead technical conversations with various infrastructure support groups

Preferred Skills

‐Quick in picking up the case and ensuring resolution is secured ‐Strong cross technology background in areas such as network, distributed, end user and mainframe ‐Understanding of foundational IT technical issues and relationships ‐Knowledge of corporate toolsets such as Service-Now (incident/problem)