Our client is the world's largest global provider dedicated to financial technology solutions.
They are currently looking for a professional and dependable onsite Platform Manager. You will focus on establishing excellent relationships with customers, delivering great customer experience and demonstrating a true value-add to customers, leveraging managed services.
‐Provide daily and monthly Managed Services support for clients
‐Ongoing Level 1 support for issues, incidents and changes from inception to closure as part of the management of system interfaces for Managed Services customers
‐Define and document incidents and request criticality levels as applicable
‐Provide incident remediation, troubleshooting and resolving issues
‐Proven experience in a customer facing, post-sales level 1 support/ customer relationship management role
‐Experience handling financial software package