Platform Manager

Job Type
Permanent
Salary
4,500,000 JPY - 6,000,000 JPY per year
Japanese Level
Native
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Nagoya

Description

【職種名 | Position Title】プラットフォルム・マネージャー | Platform Manager NAGOYA Our client is the world's largest global provider dedicated to financial technology solutions. They are currently looking for a professional and dependable onsite Platform Manager. You will focus on establishing excellent relationships with customers, delivering great customer experience and demonstrating a true value-add to customers, leveraging managed services. 【Responsibilities】 ‐Provide daily and monthly Managed Services support for clients ‐Overall ownership ‐Ongoing Level 1 support for issues, incidents and changes from inception to closure as part of the management of system interfaces for Managed Services customers ‐Define and document incidents and request criticality levels as applicable ‐Provide incident remediation, troubleshooting and resolving issues

Required Skills

‐Proven experience in a customer facing, post-sales level 1 support/ customer relationship management role ‐Experience handling financial software package