Supervisor Technical Support Engineer

Job Type
Permanent
Salary
10,000,000 JPY per year (negotiable based on experience)
Japanese Level
Native
English Level
Intermediate (TOEIC 600)
Start Date
ASAP
Location
Tokyo

Description

Exciting opportunity to work with a progressive world famous IT security company!!

 

【Responsibilities】

‐ Providing technical support to customers via telephone and email in line with departmental measures

‐ Ensuring that high levels of customer service and any SLAs are met

‐ Handling up to 2nd level support issues

‐ Recording all activities in the department's call logging system

‐ Researching incidents by replicating customer issues within a test environment

‐ Escalating any necessary issues for further troubleshooting until the problem is resolved

‐ Producing technical articles based on support incidents

‐ Participating in regular team meetings and team training

Required Skills

‐ Strong technical background

‐ Experience in supporting customers over the phone and via email

‐ Experience in Linux/UNIX environments

‐ Experience in working in a Microsoft Windows environment

‐ Experience working in a team environment

‐ Experience in construction of Windows 2003/2008 Server environments

‐ Experience in security (any level/type of security) is acceptable)

‐ Test/trouble shoot on VMWare or equivalent virtual machine environment

‐ Experience in Macintosh environments desirable

‐ Supervisor experience