Support Manager (LTE Wireless)

Job Type
Up to 9,000,000 JPY per year + Bonuses
Japanese Level
Advanced (JLPT Level 1)
English Level
High Intermediate (TOEIC 730)
Start Date


【職種名 | Position Title】サポートマネージャ | Support Manager (LTE Wireless)

This is an amazing opportunity to join one of the most advance telecommunications systems, mobile devices, and enterprise Technology Solution Company in the world. Embarking on exciting projects throughout Japan. You will work with international professionals to enhance telecommunication technology throughout Japan.

【Position Summary】

The main business areas to serve as following of LTE wireless network.

‐ Operation and maintenance support team management (Team management of 5 to 10 members)

‐ Each of network equipment (Small Cell server group, problem solution and reporting, etc. NW equipment) to provide technical support.

‐ 3rd Party maintenance contract management

‐ DOA / RMA management


‐ System configuration, version-up team management (team management of 5 members)

‐ Take the cooperation problem solving - Domestic relevant departments and sub-constructors.

‐ Each network equipment (Small Cell server group, fault resolution, etc. of the NW equipment) to provide technical support.

‐ Supporting the customer network environment changes system upgrades, to support configuration changes.

‐ Technical negotiation with engineers, reporting to customers etc.

‐ Verification in eNB to be event of a failure, report writing, etc.


LTE無線ネットワーク業務の以下 1か2いずれかを担当:

1. 運用保守サポートチームのマネジメント

‐ 各NW機器の障害対応、技術サポート

‐ 保守契約、運営マネジメント

‐ 顧客への定期報告

2. テクニカルサポートチームのマネジメント

‐ システム設定、バージョンアップ対応などの技術サポート及び管理

‐ 各NW機器の障害対応、技術サポート

‐ 本社への定期報告、及びクライアントへの定期報告

‐ eNB障害発生時の検証、改修、報告対応

Required Skills

‐ Wireless mobile communication network (LTE/Wimax/UMTS/HSPA/UMTS even LTE eNB) in any one area held job experiences

‐ Higher communication skills (Native Japanese, Business English or Chinese)

‐ Proactively behavior that who have the ability to achieve the goal towards solving problems

‐ 以下いずれか一つ、無線ネットワークの経験及び知識があること LTE、Wimax、UMTS、HSPA、LTE-eNB

‐ 顧客との折衝経験(プレゼンテーション)・顧客へのプレゼンテーション経験 ・文章や口頭でのコミュニケーション能力