Helpdesk Specialist (Cloud Service Support)

Job Type
4,000,000 JPY - 5,500,000 JPY per year (negotiable based on experience)
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


A global IT company is looking for an enthusiastic helpdesk support specialist. The requirement is for a global internet service company.


As a Business Helpdesk Specialist you will be supporting priority business customers for Japanese and internationally from a remote location. You'll gather information from customers, troubleshoot and resolve account and billing issues, and escalate cases as needed. You have problem solving experience, strong customer service instincts, and a passion for IT products and services.



‐ Provide timely resolution of client inquiries as the point of contact for the Cloud service's customers including billing, trials and cancellations

‐ Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution

‐ Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience

‐ Review and improve the quality of localization in materials including online help, web sites, customer emails and notifications

Required Skills

‐ Strong troubleshooting/problem solving skills

‐ Ability to prioritize and multitask work

‐ Excellent customer service skills

‐ Familiarity with Cloud technologies

‐ Ability to adapt to new technologies

‐ Ability to perform job functions under stress and pressure

‐ Strong verbal and written communication skills and analytical skills

‐ Self-motivated, creative, flexible

‐ Willing to take initiative and be accountable

‐ Commitment to continuous self-learning

‐ Commitment to document solutions and knowledge gaps as identified

‐ Reliability and regular attendance is essential

‐ Prior customer support experience, preferably in Enterprise software

‐ Bachelor's degree

Preferred Skills

‐ Experience working on central helpdesk teams

‐ Work experience for Japanese customers

‐ BA/BS degree